Electronic customer relationship management [electronic resource] /
Jerry Fjermestad, Nicholas C. Romano, editors.
- Newv Delhi PHI Learning c2009
- xiii, 210 p. : ill.
- Advances in management information systems ; v. 3 .
- Advances in management information systems ; v. 3. .
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2008.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations--Management.
Electronic commerce.
Electronic books.
HF5415.5 / .E44 2006eb
658.812 / ELE-E
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2008.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations--Management.
Electronic commerce.
Electronic books.
HF5415.5 / .E44 2006eb
658.812 / ELE-E