000			00468nam a2200181Ia 4500
008			131111s9999 xx 000 0 und d
020			_a9780070660076
100			_aZeithml,Valarie A
245			_aServices marketing:integrating customer focus across the firm
250			_a4th ed.
260			_aNew Delhi
260			_bTata McGraw Hill
260			_c2008
300			_axxix;743p.
650			_aMarketing _aCommerce _aEconomics
763			_a33650
942	0	0	_06
999			_c33354 _d33354