000			00538nam a2200193Ia 4500
008			131111s9999 xx 000 0 und d
020			_a9780070700994
100			_aZeithml,Valarie A
245			_aServices marketing:integrating customer focus across the firm
250			_a4th ed.
260			_aNew Delhi
260			_bTata McGraw Hill
260			_c2008
300			_axxix;743p.
650			_aMarketing _aCommerce _aEconomics _aManagement Economics
700			_aBinter,Mary Jo; Gremler,Dayne D
763			_a34375
942	0	0	_02
999			_c33691 _d33691