| 000 | 00450nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 131111s9999 xx 000 0 und d | ||
| 020 | _a9788120346956 | ||
| 100 | _aRai, Alok Kumar | ||
| 245 | _aCustomer relationship management: concepts and cases | ||
| 250 | _a2nd ed. | ||
| 260 | _aNew Delhi | ||
| 260 | _bPHI Learning | ||
| 260 | _c2013 | ||
| 300 | _axxiii;501p. | ||
| 650 |
_aCustomer relationship _aMarketing _aManagement |
||
| 763 | _a39702 | ||
| 999 |
_c36054 _d36054 |
||