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Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.

Contributor(s): Fjermestad, Jerry | Romano, Nicholas C | ebrary, Inc.
Material type: materialTypeLabelBookSeries: Advances in management information systems: v. 3.Publisher: Newv Delhi PHI Learning c2009Description: xiii, 210 p. : ill.Subject(s): Customer relations -- Management | Electronic commerceGenre/Form: Electronic books.DDC classification: 658.812 Online resources: Click here for full text.
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